Monday Work Issue

One near to me had made an error,
The thing seemed quite small,
But its effects accelerated,
Then it wasn't small at all.
People all around were frustrated,
They had much to say,
About the inconvenience caused,
And the impact on their day.
I could see their issues clearly,
And I then apologised,
To them their points were important,
And needed to be recognised.
I didn't accost the staff member,
That is not my way,
But we looked at what could be learnt,
From the issues of today.
Such issues with people are quite common,
I treat all of them the same,
I look for ways to solve the problem,
Not go looking to assign blame.

Pretty much as it happened. There were a number of factors that contributed to the issue - I call this an "event cascade". Still, we have put new measures in place in an attempt to minimise the chance of this occurring again.